Frequently Asked Questions
WHERE CAN I TRY OUT YOUR WOODEN CLIMBING FRAMES?
Rainbow Play have two climbing frame display sites around the UK. Please refer to our Showrooms page to find out where we are or give us a call on 01276 477461.
WHAT HAPPENS IF I MOVE HOUSE?
All our products are designed to be taken with you, so moving house should not be a problem. If you don’t have the time to dismantle or assemble yourself then give our customer service team a call on 08444 938080 and we can give you a price to carry out the move for you.
HOW CAN I RETURN YOUR PRODUCT?
If our products have not met with your quality expectations please call our customer services team on 08444 938080 and they will guide you through the return options.
WHAT IF THE PRODUCT ARRIVES WITH MISSING, DAMAGED OR DEFECTIVE PARTS?
We work really hard to make sure that all our products arrive in perfect condition but if there are any issues at all please give our customer service team a call on 08444 938080 and we will do our very best to help you with your issue. Please note that we are not responsible for any installation costs incurred as a result of missing, damaged or defective parts if you engage a third party to assemble and install your product.
WHERE AND WHEN WILL YOU SHIP MY ORDER?
Delivery charges are in addition to the cost of your climbing frame. For deliveries to the following postcodes: IV (Invernessshire), KW 1-14, PA34,37,38,39, PH19-26,30-40,41,49 & 50, Scottish Islands, Channel Islands and the Isle of Man or for delivery to Europe please call our customer service team on 01276 477461 and they will be happy to help.
DO YOU OFFER AN INSTALLATION SERVICE?
We are happy to install all our products across the UK. Just call our customer service team on 08444 938080 for more information and pricing.
CAN I CANCEL MY ORDER?
For Climbing frames cancellations please see our detailed terms of sale.
ONLINE SECURITY
Our privacy policy outlines our full privacy protection commitment and we look after your personal details with care. No details are provided to third party providers.
IS THE WOOD YOU USE IN YOUR CLIMBING FRAMES SUSTAINABLY HARVESTED?
At Rainbow we are proud to be green. Owning a Rainbow means making the environmentally responsible choice. For every one tree harvested to make a Rainbow five new trees are planted. Our swing sets are built with 100% certified Cedar Timber. Rainbow Play Systems are an environmentally responsible choice you can feel good about having in your back garden. We’re proud to build safe, durable climbing frames with strong, sturdy lumber, the World’s greatest renewable resource. Our climbing frames are constructed exclusively of 100% Cedar and are covered by our unprecedented Lifetime Warranty.
Rainbow Play Systems suppliers must adhere to one of two major forest initiatives:
1) The Sustainable Forestry Initiative (SFI) which calls for third-party inspections of forestlands for sustainability and habitat use.
2) Mill certification which identifies timber that has been approved to be harvested under an agreement reached in cooperation with scientists, environmental groups and foresters so as not to harm watersheds or wildlife habitats, erode the soil or over harvest an area.
Our mills will be providing us with a plentiful supply of timber on into perpetuity. Rainbow Play Systems is proud to be “green”, using America’s greatest renewable resource! You should be too!
Our play sets are made with 100% solid Cedar (Pacific Cedar, Western Red Cedar, and Alaskan Yellow Cedar). Rainbow will not use any glued timber in our imported play equipment. Rainbow’s use of solid timbers in key structural areas (Main Support Members, Swing Beams and Swing Beam Support Legs) can assure you that NO safety, or quality is compromised in our imported sets are also covered by our unprecedented Lifetime Warranty.
WHAT DO YOU RECOMMEND FOR SMALL GARDENS
Whilst many of our products are large and have large footprints that does not mean we can't be considered for small garden spaces.
If you are looking for play equipment then most of our wooden climbing frames are modular allowing you leave off or replace the bulkier items on the system. If you just don’t have space for a climbing frame then a playhouse is a great option. They have the smallest footprint of all outdoor play equipment and provide years of fun for your little ones.
The one thing we do have at Rainbow is years and years of expertise in helping families choose the right play equipment for their children, their garden and their budget.